Terms & Conditions – Frequently Asked
Your deposit sits in your account balance until you withdraw it or use it to play. Closing your account does not forfeit your balance—you can request a full withdrawal via DANA, OVO, GoPay or QRIS before closing. Withdrawals are processed within 24 hours of request and verification.
Deposits themselves have no wager requirement—your balance is yours to use immediately. Bonus features (if running that week) may come with play-through conditions outlined on the promo board. Always check the bonus terms before taking one; they're always optional.
Withdrawals to DANA, OVO, GoPay and QRIS typically process within one hour of approval. QRIS transfers may take up to two hours. Bank transfers take 1-2 business days. We verify large withdrawals (above Rp 5 million) before sending, which adds 2-4 hours.
One account per person is required. If we detect a duplicate account linked to your identity, both accounts are suspended and balances held for 30 days pending review. This rule protects you from fraud and ensures bonus terms apply fairly.
Account eligibility depends on local law. You must verify your identity at registration. We do not serve users outside eligible regions. If your location changes, contact support—we will confirm continued eligibility under current regional terms.
Inactive accounts remain open indefinitely with no dormancy fee. Your balance is always yours. We send reminder emails after 12 months of no activity, but inactivity alone never triggers closure or balance loss. You can log back in anytime.
Open live chat and request a data export or transaction history. We'll email you a full report within 15 business days at no cost. The export includes account details, all deposits and withdrawals, game activity, and a cookie/tracking log.
